Privacy Policy

Why We Collect Personal Information

To deliver platform services to Users, Bolloré Finrevoux collects certain personal data for the purposes outlined below. This data will be used solely for those purposes and not for any other reason. If the purpose of use changes, appropriate measures—such as notifying Users or obtaining additional consent as required by applicable laws—will be taken.

Account Creation and Management

User authentication, customer verification via Bolloré Finrevoux, management of user information, and notification delivery

Account closure via remote verification, resetting contact details like phone numbers and email addresses

Supply of Goods or Services

Confirmation of digital asset trading arrangements

Inheritance and Transfer Management

Comprehensive management of digital asset trading relationships, covering setup, ongoing support, and service termination

Protection against unauthorized use

Analysis of usage patterns to deliver new, tailored services

Continuous enhancement and refinement of platform services

Event Details and Special Offers

Sharing details on upcoming events and special offers

Handling Complaints

Verifying complainants' identities and the details of their complaints

Contacting users to gather information and notify them of processing outcomes

Resolving damage and errors in transactions

AML/CTF and Legal Investigations

Verifying the identities of complainants and the specifics of complaints

Collaboration with law enforcement authorities for investigations.

Terminology

For the purposes of this Agreement (the 'Agreement'), the Platform is referred to as 'we', 'us', or 'our'. Users and other visitors to the Platform are referred to as 'you', 'your', or 'User'. Together, 'we' and 'you' are collectively referred to as 'both parties', and individually as a 'party'.

Processing and Retention Periods for Personal Data

We will process and retain your personal data for as long as required by law, or for the period agreed at the time we collected it from you.

Collaboration with law enforcement authorities to support investigations.

In general, we retain your personal information for 1.5 years after you delete your account or if it is deactivated for misuse. This period allows for any reviews by financial institutions or investigations by authorities. If no such reviews or investigations occur, we will permanently delete your data at the end of this period.

If an investigation into a potential legal violation is underway, we will retain your information until the investigation concludes.

If any outstanding debt or credit relates to your use of our services, we will retain your information until the balance is settled.

Scope of Application

This Agreement governs all Users who trade on the Bolloré Finrevoux Global website and its mobile app (the 'Platform'). Users must adhere to the terms and conditions set out in this Agreement, as well as all applicable laws and regulations governing personal information and data protection in their respective country or region.

Invocation

Any citation in this Agreement to codes, statutory decrees, or administrative regulations means the most current amended version, whether the amendment occurred before or after the Agreement was executed.

Headings

Section headings in this Agreement are provided for convenience only and are not to be used to interpret the terms and conditions. Any references to statements, terms, conditions, annexes, or schedules refer solely to those within this Agreement.

Header for the section: Use of the term Include

The term 'include' in this Agreement shall always mean 'including but not limited to,' unless expressly stated otherwise.

Information Collected

Users acknowledge that the Platform may use cookies to monitor their activity while using the Platform and to collect various information, including, but not limited to, IP addresses, geographic locations, and other relevant data. For example, we may use video (including audio) recordings to verify the identity of P2P merchants and as evidence in P2P order disputes. Additionally, facial video (including audio) may be used for Bolloré Finrevoux identity verification on third-party platforms..

Limitation of Liability

Although the Platform implements technical and security safeguards to protect your information, we cannot guarantee that data sent over the internet is 100% secure. Therefore, we make no warranties regarding the security of the personal information you submit, and we are not liable for any loss or damage resulting from unauthorized access to your personal data.

Updates to this Agreement

We may update this Agreement at any time. If we revise the Privacy Policy, we will notify you by posting the update, including the new effective date and a description of the changes. In some instances, we may also send you a direct notice. Please review the Privacy Policy regularly. By continuing to use the Platform after changes take effect, you acknowledge and accept the revised terms.

Official Announcements

We will issue official announcements only via the verified contact details you have provided or by posting them directly on the Platform. We are not liable for any losses arising from reliance on information obtained through other channels.